The contract with “Fly & Touring” online is governed by the following conditions:
1 . STARTED
1.1 – The online transfer booking service is operated by the company “Fly & Touring” (hereinafter “F & T”), which carries out the transportation of people in full compliance with current national and European laws.
In particular, “F & T” is responsible for managing all the connections between Sicily and the airports of Catania, Palermo, Trapani and Comiso, as well as the local transfers between all the tourist resorts of Sicily.
1.2 – The reservation of the services offered by “F & T” will automatically accept all of the following conditions.
Any clarifications should be requested by the “F & T” service before booking.
1.3 – The services managed by “F & T” are as follows:
A – PRIVATE SERVICE (exclusive transfer)
It is a transport service exclusively reserved to the one who purchased it for himself or for the group to which it belongs. The “F & T” staff await the customer at the time booked, transporting them directly to the requested destination, assisting him in loading and unloading of luggage.
B – OFFERS
It is a transport service exclusively reserved to the one who purchased it for himself or for the group to which it belongs. These are low cost services provided only on a few days at fixed times by “F & T”.
The vehicle is adapted to the needs specified in the booking process and has all the optional services required.
2 . RESERVATIONS
2.1 – Bookings are made online and must contain express acceptance of all these terms and conditions.
In the case of a reservation made on behalf of “third parties”, the person who makes the booking accepts the contractual terms also in the name and for the account of the “third parties” with which he / she remains firmly bound.
2.2 – The customer who makes the reservation for himself / herself and / or for others, assumes full and complete responsibility for:
– completeness and correctness of the data indicated in the booking;
– possession of seniority;
– the ownership and validity of the credit card used for the transaction and the availability of the funds required;
– errors made during reservation in the indication of dates and times, flight numbers, loading and unloading points, type of service chosen.
If the mistakes made at the time of booking result in the failure and / or unsatisfactory performance of the service, “F & T” will not be obliged to make any redemption.
If the customer requests to modify the travel in whole or in part from what has been booked and before the departure or during the journey, he will be required – provided that the change is possible and authorized by “F & T” to pay directly to the driver the full sum due to the increase in travel times or kilometers traveled.
In the booking request, the customer must indicate his / her cellular phone number with prefix (if he / she does not have a mobile phone, he / she must indicate the telephone number of the facility where he / she goes: hotels, residences, etc.) so that F & T communicate any variations in how the service is performed, for example, adverse weather conditions, intense traffic, or any other event that prevents the service from happening.
Each change will be communicated to the customer by sending an sms.
2.3 – F & T has received the booking request, verifies its willingness to service and in case of success sends the customer, by email, the confirmation of the reservation that constitutes the only travel document to be presented to the driver in charge of the service and will give you the right to enjoy the transport.
At the same time, the amount of the service is charged to the customer’s credit card.
In the event that funds are not available and the transaction is denied, the reservation will automatically be canceled. If F & T is not in the condition of accepting the service as required, inform the customer by email of the non-acceptance of the request; in that case nothing will be charged to the customer.
F & T also reserves the right to propose, via email, any alternative or modifying solutions.
2.4 – The customer, received the travel document, checks the content and reports any disagreements via email at info@flyetouring.it within 48 hours.
2.5 – In case, due to delays and / or changes in timetables or in any case for causes not attributable to F & T, the customer does not benefit from the booked transport service he will not be entitled to any kind of reimbursement.
2.6 -In any case the customer will be entitled to the rights referred to in the Consumption Code (Decree Law No. 206/2005).
3 . WITHDRAWAL AND PENALTY
3.1 – The customer has the right to terminate without penalty and without specifying the reasons within 10 (ten) working days from the day the contract is concluded and from the date of the service (Articles 64 and 65 CC) by sending (96100) Siracusa (SR) ITALY by registered letter with acknowledgment of receipt or by e-mail (at info@flyetouring.it) provided that it is confirmed, by email, within the next 48 hours.
In such a case, the parties will be loosened by any commitment except for the services already in full or in part already made, the cost of which will be deducted from the amount paid upon booking.
4 . APPLICABLE LAW – JURISDICTION
4.1 – Applicable law is only Italian, irrespective of the nationality of the customer.
Any dispute that arises between the Customer and F & T must be submitted to the Italian Judicial Authority only.
For any dispute, the Syracuse Court will exclusively have jurisdiction.
5 . BAGGAGE
5.1 – Every passenger is allowed to carry a suitcase and a hand luggage. Passengers may also take the following, upon notice, at the time of booking, equipment for the transport of children or the disabled, etc.
Anything that exceeds the normal luggage must be stated in the reservation under the “notes” section and involves, where applicable, the application of an additional fare.
If no additional luggage is declared, “F & T” may refuse to carry it.
“F & T” reserves the right to apply any additional charge for luggage that exceeds the allowance, if this involves the use of a larger vehicle or an additional means than the one normally used for the number of passengers booked .
5.2 – All luggage must clearly indicate the name of the owner and the destination. It is carried under the sole responsibility of the customer; any loss or deterioration will not entitle you to any redemption. Luggage or personal belongings left on the vehicle by the customer who has benefited from the transport service may be delivered, upon request of the Customer, to the address he will communicate and at his own expense.
6. DELAYS
6.1 – “F & T” is not responsible for any late delays or flights related to customer booking. Delays must be communicated promptly by the Customer undergoing the “F & T” service.
6.2 – In the event of a reservation for a private transfer or an offer, if there is a delay in flight or train not reported by the Customer, the “F & T” operator will wait up to 60 minutes from the time of the flight, expected arrival.
In addition to this expectation, the customer who still confirms the need for the transport service despite the delay will be required to pay an additional fee of € 20.00 per hour or fraction of the hour following the first 60 minutes of delay.
This amount must be paid directly to the driver of “F & T” before departure.
Waiting, in any case, may not be longer than two hours after the expected withdrawal time.
In the event that the Customer does not communicate to F & T the delay or does not accept the payment of the additional fee, he will not have any right to avail of the service nor will he be able to claim any refund.
6.3 – “F & T” shall not be liable for any consequences suffered by the Customer, including loss of flight or railway connection, as a result of events occurring irrespective of their will such as: bad weather, heavy traffic, road breaks, closing of roads unplanned and not reported by the competent authorities, accidents, controls of the authorities, roadblocks for events and any and all unforeseen or foreseeable occurrences. However, it is possible for the Customer to obtain, with production of a reasoned and documented request, the repayment of the transfer price paid in advance, only if the failure to use the service requested or its interruption before the deadline falls within the cases provided for in following Article 8.
7. TRANSPORT MODALITIES
7.1 – No smoking on board vehicles used by “F & T”.
7.2 – It is not allowed to carry on board the vehicles used for the services offered by “F & T”, alcoholic beverages or narcotics.
7.3 – “F & T” operators may refuse to carry anyone considered alcoholic or narcotic and / or whose behavior is considered dangerous for the safety of the driver, the passengers and the vehicle to be used.
7.4 – All vehicles used by “F & T” are regularly insured for third party liability, including transport, subject to applicable national and European legislation.
7.5 – Transfers made by “F & T” are door-to-door transfers. Where it is not possible to reach the destination because it is unreachable with the vehicle, due to transit prohibitions, restrictions, etc. it will be Customer’s responsibility to report to F & T such events and “F & T” will be relieved of any responsibility.
8. CANCELLATIONS, MODIFICATIONS, REFUNDS
8.1.-The reservation can only be canceled by e-mail at info@flyetouring.it and will be confirmed by email, by F & T
If the customer does not receive the confirmation email of the cancellation of the reservation, he must contact the F & T service.
Cancellation of the reservation must be made at least ten days before the date booked for the outward journey; in this case no penalty will be applied and F & T will only refund the cost of the booked transfer and any deductions deducted from the cost of the bank transaction.
If the cancellation is not made within ten days prior to the date of the transfer, the Customer will not be entitled to any refund.
F & T reserves the right to cancel a reservation at any time if it is not able to provide the service in a correct manner by informing the Customer and reimbursing the cost of the booked service.
8.2.- Changes to the reservation must be communicated by email to info@flyetouring.com at least 48 (forty-eight) hours before the booked service and F & T reserves the right to accept the requested change. If Customer does not receive confirmation of the change by email, he must contact F & T’s support
8.3.- Any complaints and / or redemption requests must be addressed to F & T in writing by email at info@flyetouring.it, within 30 (thirty) days of service delivery.
9. LANGUAGE
9.1 – On the website www.flyetouring.it you can book in different languages. If there is a difference in translation, the Italian version will prevail.
10. INFORMATION FOR PRIVACY
10.1 – Under Article 13 of Decree no. Legislative. No.196 / 2003 and in relation to the personal data of which “F & T” will become available at the time of booking, the following is stated:
10.2 – The processing of the data is intended solely for the correct and complete execution of the requested service and is realized by means of the operations indicated in the article 4, paragraph 1 letter a of the above legislative decree.
-The operations will be carried out with the help of electronic instruments.
-The treatment is carried out by the holder and / or those responsible for the treatment.
-Your personal information is not subject to disclosure or will be transferred abroad.
-The Customer may at any time obtain from the data controller the confirmation of the existence of his / her personal data, the updating thereof, and the rectification and / or integration and / or cancellation and / or transformation in anonymous form.
SPECIFY APPROVAL OF CLAUSES
All contractual terms and conditions published on www.flyetouring.it are accepted
In particular, after careful reading, the following conditions are specifically approved, pursuant to and for the purposes of Articles 134 and 1342 of the Italian Civil Code, in force in Italy:
* 1.2 and 2.1: booking and automatic acceptance of all contractual terms
* 4: law – jurisdiction – exclusive jurisdiction of the Siracusa Tribunal
* 5.2: Loss and / or damage to luggage
* 6.2: Delays over 60 minutes
* 8.1: booking cancellation over the allowed times
* 8.3: terms for contests and refund requests
* 9: prevailing language